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 Send to email | FCC To Verizon: Stay Away From Your Ex-Customers (VZ) in VZTWCCMCSA |  By Silicon
el 22-Jun-2008 |
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 As expected, the FCC ruled Friday that Verizon can't solicit its soon-to-be ex customers with special deals after they've already requested to switch their phone service to a cable provider. As the WSJ ($) reminds us, this is a win for the cable companies that pushed this one through the FCC, including Comcast (CMCSA) and Time Warner Cable (TWC).
What's the problem? Verizon (VZ) is alerted when one of its subscribers has requested to move their phone number over to a cable company; the telco was using this as an opportunity to try to pursuade the subscriber not to leave. Now that the FCC has ruled, Verizon can't do that anymore, and will have to sign those departing customers back the same way they sign up any new customer.
When we criticized this move Friday, commenters suggested that this wasn't a bad thing: they argued that this might force Verizon to offer all of its customers awesome deals on phone service, not just those that have already decided to leave. We won't hold our breath on that -- though we think pricing will continue to go down on its own as more people switch to cellphone-only calling or cable/Internet phone service. And we still think the FCC's move screws consumers out of one more potential discount on phone service. Remind us again why we need this agency?
See Also:
FCC Blows Another One: Says Verizon Can't Talk To Its Fleeing Customers
Why Free Internet Won't Happen Soon: FCC Owned By Wireless Industry
Verizon To FCC: Let Us Cancel Cable For Our Customers
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| Verizon Wireless to levy new fee for sending text messages to VZW customers | | In a move sure to rock the wireless industry, Verizon Wireless announced yesterday that they will start charging content and messaging companies a fee for sending text messages to Verizon Wireless customers. Beginning November 1st, Verizon will charge a 3 cent per message fee for each Mobile Terminated message processed by its network. This fee [...] [..] Read complete article | | Published 10-Oct-2008 by Kelly Hodgkins in NewsVerizonfeemobile terminated messagetext messageverizon wireless
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| Internal Verizon Wireless document: iPhone 3G is a scam and we?re better |  Leave it up to our wireless carriers to use Afghan tactics to try and con convice current and potential customers to stay or sign up for service, right? We just got our hands on an internal VZW doc that was distributed to agents which breaks down the iPhone 3G data plan and price. It’s actually [...]
[..] Read complete article | | Published 25-Aug-2008 by The Boy Genius in AppleExclusivesVerizondata packagesexclusiveGPSinternal documentiphone 3gNavigation
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| Verizon Wireless is ?The Network? in coverage |  J.D. Power and Associates released Volume 2 of their biannual Cellular Call Quality Survey Thursday and it appears as if “Can you hear me now?” is a phrase not uttered by many Verizon Wireless customers. In every region of the country surveyed, Verizon was either the sole winner or tied for first place. The survey [...]
[..] Read complete article | | Published 08-Sep-2008 by Kelly Hodgkins in
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| Qwest Dumps Sprint Nextel For Verizon Wireless | | More bad news for beaten-up Sprint Nextel (S), though we've heard rumors about this for a while: Qwest Communications (Q) is formally ditching long-time partner Sprint as its wireless service partner for larger rival Verizon Wireless, a joint venture of Verizon (VZ) and Vodafone (VOD).
Qwest customers will have access to all of Verizon's phones, including RIM (RIMM) BlackBerry smartphone [..] Read complete article | | Published 06-May-2008 by Silicon in SVZDTVRIMMVODQ
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| Verizon Wireless is tops in Customer Service Satisfaction, but are they the best? |  J.D. Power and Associates recently released their latest Wireless Customer Care Performance Study and Verizon Wireless beats out Alltel, T-Mobile, and AT&T to claim top honors in customer service. It seems that Verizon?s ability to solve a problem in one call is the deciding factor in making its customers happy. Even if hold times are [...]
[..] Read complete article | | Published 24-Aug-2008 by Kelly Hodgkins in VerizonAlltelAT&Tcustomer satisfactionj.d. power and associatesT-Mobile
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| Verizon to Issue Samsung i770 and Palm 800w in Q3; More |  Any Verizon customers out there getting close to an upgrade and curious as to what smartphones might be coming to the carrier this Summer? Look no further as Engadget Mobile has gotten their hands on some internal slides that contain info you may find of interest. Hit the read link and dig through the slides [...] [..] Read complete article | | Published 02-Jun-2008 by Zach Epstein in PalmRumorsSamsungVerizonHandsetsleaks
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Last we heard, Verizon Wireless was planning on charging customers extra to use its forthcoming, "open" cellphone network, which will work with any compatible, approved gadget -- not just [..] 
