 |
User: Login |
The gadgets and technology weblog
 |
| Address URL | http://www.boygeniusreport.com Registered: 22-Mar-2008 |
| Ads: | |
 Send to email | Verizon Wireless is tops in Customer Service Satisfaction, but are they the best? in VerizonAlltelAT&Tcustomer satisfactionj.d. power and associatesT-Mobile |  By Kelly Hodgkins
el 24-Aug-2008 |
Foto 0 en Verizon Wireless is tops in Customer Service Satisfaction, but are they the best?: Paste this image in your site, Myspace, Facebook, Ebay copy this code...
J.D. Power and Associates recently released their latest Wireless Customer Care Performance Study and Verizon Wireless beats out Alltel, T-Mobile, and AT&T to claim top honors in customer service. It seems that Verizon?s ability to solve a problem in one call is the deciding factor in making its customers happy. Even if hold times are at an all time high, increasing 34% since 2003, people are happier if they only have to call once. The study, which was based upon responses by 11,000 people who had used their provider?s Customer Care service, also found that 75% of people contact customer care via the phone, 24% actually go into a store, and a mere 1% contact Customer Care via email or the internet. What’s your take on it? Are you happy with your provider?s customer service?
Read
Read 2 times
|
|
 |
|
| Verizon Wireless is tops in Customer Service Satisfaction, but are they the best? | | J.D. Power and Associates recently released their latest Wireless Customer Care Performance Study and Verizon Wireless beats out Alltel, T-Mobile, and AT&T to claim top honors in customer service. It seems that Verizon?s ability to solve a problem in one call is the deciding factor in making its customers happy. Even if hold times are [...]
[..] Read complete article | | Published 24-Aug-2008 by Kelly Hodgkins in VerizonAlltelAT&Tcustomer satisfactionj.d. power and associatesT-Mobile
Read 2 times. More hits in   |
|
 | Nerdblog |  Blogger | Provides news about hardware, software, notebooks, laptops, PCs, Mac, PDAs
Nerdblog.Net |
| Apple Tops Satisfaction Survey |  The iPhone may be looking a little shaky with all of those cracks and dropped calls (yeah, we totally went there), but it appears that an Apple a day keeps the… buyer’s remorse away. The University of Michigan’s National Quality Research Center found that Apple was the number 1-rated in customer satisfaction on the American [...]
[..] Read complete article | | Published 24-Aug-2008 by Sam Dweck in AppleMac OScustomer satisfactionPC
Read 2 times. More hits in |
|
| Qwest Dumps Sprint Nextel For Verizon Wireless | | More bad news for beaten-up Sprint Nextel (S), though we've heard rumors about this for a while: Qwest Communications (Q) is formally ditching long-time partner Sprint as its wireless service partner for larger rival Verizon Wireless, a joint venture of Verizon (VZ) and Vodafone (VOD).
Qwest customers will have access to all of Verizon's phones, including RIM (RIMM) BlackBerry smartphone [..] Read complete article | | Published 06-May-2008 by Silicon in SVZDTVRIMMVODQ
Read 9 times. More hits in |
|
| Verizon Wireless Blackberry Storm ?Private Sale? causes a furor |  You all have probably seen this flyer floating around the Internet, in your neighbor’s mailbox, or maybe even your own mailbox last week. The flyer invites you, a most valued customer, to the Verizon Wireless Private Sale from November 17th to the 21st. Printed on the front right next to the invitation is a giant [...] [..] Read complete article | | Published 18-Nov-2008 by Kelly Hodgkins in VerizonBlackBerryfalse advertisingmisleadingstormverizon wireless
Read 0 times. More hits in |
|
| Verizon Visual Voicemail is a Go |  Kicking things off with the LG Voyager, Verizon Wireless has just gone live with its visual voicemail service. No doubt inspired by the iPhone though Apple was hardly the first to introduce such a service (just ask its legal team), Verizon’s new service allows users to listen to voicemail messages by navigating through a visual [...]
[..] Read complete article | | Published 12-Aug-2008 by Zach Epstein in ServicesVerizonLGVisual VoicemailVoyagerWireless
Read 3 times. More hits in |
|
| A Verizon Wireless V Cast Explosion |  Online video abounds for those Verizon Wireless V Cast users in our midst. On Wednesday, Verizon announced the addition of a plethora of video channels to their V Cast streaming video service. Both clips and full length shows are available. The newest offerings include but are not limited to the following:
“30 Rock? and ?The Office? [...]
[..] Read complete article | | Published 11-Sep-2008 by Kelly Hodgkins in ServicesVerizonMobile VideoStreaming VideoVCast
Read 2 times. More hits in |
|
| Verizon Wireless to levy new fee for sending text messages to VZW customers | | In a move sure to rock the wireless industry, Verizon Wireless announced yesterday that they will start charging content and messaging companies a fee for sending text messages to Verizon Wireless customers. Beginning November 1st, Verizon will charge a 3 cent per message fee for each Mobile Terminated message processed by its network. This fee [...] [..] Read complete article | | Published 10-Oct-2008 by Kelly Hodgkins in NewsVerizonfeemobile terminated messagetext messageverizon wireless
Read 2 times. More hits in |
|
| FCC approves Verizon-Alltel merger | | In a 5-0 vote, the FCC approved the $28 billion purchase of Alltel by Verizon Wireless. The approval requires Verizon Wireless to end operations in five other small markets neighboring those already required by the Justice Department. It also requires Verizon to honor Alltel’s existing roaming agreements with small wireless carriers for four years. With [...] [..] Read complete article | | Published 04-Nov-2008 by Kelly Hodgkins in AlltelNewsVerizonacquisitionapprovalDOJFCCverizon wireless
Read 1 times. More hits in |
|
| Verizon Wireless?s acquisition of Alltel is approved by the DOJ |  Thanks to a deal that has been quite a while in the making, AT&T is now on the verge is getting booted from its position as the nations largest wireless carrier. The Department of Justice approved on Thursday the $28 billion purchase of Alltel by Verizon Wireless. It comes at a price though, as Verizon will [...] [..] Read complete article | | Published 31-Oct-2008 by Kelly Hodgkins in AlltelNewsVerizonacquisitionDOJverizon wireless
Read 1 times. More hits in |
|
| Verizon Wireless quietly shuts down SMS delivery confirmations | | According to DSL Reports, Verizon Wireless has been quietly ending their SMS delivery confirmations. You know those quick icon changes (letter D or a green checkmark) that occur when your text message has been delivered to your recipient; well, they’re suddenly not working anymore. Discontinuation of the service reportedly started on September 9th on a [...]
[..] Read complete article | | Published 20-Sep-2008 by Kelly Hodgkins in NewsVerizontext messagingWireless
Read 2 times. More hits in |
|
|
Warning We are not responsible of information posted from external feeds. Use this website at your own risk.
Notice: We will not be liable for any direct or indirect loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise.
|
|
| |
Hello, Guest
Online: 128 visitors
