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 Send to email | Verizon Wireless is tops in Customer Service Satisfaction, but are they the best? in VerizonAlltelAT&Tcustomer satisfactionj.d. power and associatesT-Mobile |  By Kelly Hodgkins
el 24-Aug-2008 | 
J.D. Power and Associates recently released their latest Wireless Customer Care Performance Study and Verizon Wireless beats out Alltel, T-Mobile, and AT&T to claim top honors in customer service. It seems that Verizon?s ability to solve a problem in one call is the deciding factor in making its customers happy. Even if hold times are at an all time high, increasing 34% since 2003, people are happier if they only have to call once. The study, which was based upon responses by 11,000 people who had used their provider?s Customer Care service, also found that 75% of people contact customer care via the phone, 24% actually go into a store, and a mere 1% contact Customer Care via email or the internet. What’s your take on it? Are you happy with your provider?s customer service?
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| Verizon Wireless is tops in Customer Service Satisfaction, but are they the best? | | J.D. Power and Associates recently released their latest Wireless Customer Care Performance Study and Verizon Wireless beats out Alltel, T-Mobile, and AT&T to claim top honors in customer service. It seems that Verizon?s ability to solve a problem in one call is the deciding factor in making its customers happy. Even if hold times are [...]
[..] Read complete article | | Published 24-Aug-2008 by Kelly Hodgkins in VerizonAlltelAT&Tcustomer satisfactionj.d. power and associatesT-Mobile
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| T-Mobile tops JD Power Customer Service rankings yet again |  It?s hardly a surprise at this point, given the carrier?s historical dominance, but it?s still worth noting. According to the almighty JD Power and Associates, T-Mobile has earned the highest possible ranking in their survey of customer service provided by the major cell companies in the US. T-Mobile, widely acknowledged as one of the industry [...] [..] Read complete article | | Published 04-Feb-2009 by Joshua Karp in NewsT-Mobilej.d. power and associatesVerizon
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| T-Mobile tops JD Power Customer Service rankings yet again | | It?s hardly a surprise at this point, given the carrier?s historical dominance, but it?s still worth noting. According to the almighty JD Power and Associates, T-Mobile has earned the highest possible ranking in their survey of customer service provided by the major cell companies in the US. T-Mobile, widely acknowledged as one of the industry [...] [..] Read complete article | | Published 04-Feb-2009 by Joshua Karp in NewsT-Mobilej.d. power and associatesVerizon
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| T-Mobile tops JD Power Customer Service rankings yet again | | It?s hardly a surprise at this point, given the carrier?s historical dominance, but it?s still worth noting. According to the almighty JD Power and Associates, T-Mobile has earned the highest possible ranking in their survey of customer service provided by the major cell companies in the US. T-Mobile, widely acknowledged as one of the industry [...] [..] Read complete article | | Published 04-Feb-2009 by Joshua Karp in NewsT-Mobilej.d. power and associatesVerizon
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| Verizon Wireless wins J.D. Power customer care award | | J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) and AT&T (751). J.D. Powe [..] Read complete article | | Published 28-Jul-2011 by Todd Haselton in
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| Verizon Wireless wins top spot in J.D. Power customer care study [updated] | | Verizon Wireless on Thursday announced that it has received the top spot in J.D. Power and Associates’ 2012 Wireless Customer Care Full Service Study Volume 1. The carrier received a score of 762 out of 1,000, which was 10 index points above the industry average of 752. Virgin Mobile took the top spot in non-contract providers with an overall score of 735. J.D. Power also found that 38% of f [..] Read complete article | | Published 02-Feb-2012 by Todd Haselton in Mobile4Gcustomer carecustomer satisfactionJ. D. Power and Associatessurveyverizon wireless
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| Apple Tops Satisfaction Survey |  The iPhone may be looking a little shaky with all of those cracks and dropped calls (yeah, we totally went there), but it appears that an Apple a day keeps the… buyer’s remorse away. The University of Michigan’s National Quality Research Center found that Apple was the number 1-rated in customer satisfaction on the American [...]
[..] Read complete article | | Published 24-Aug-2008 by Sam Dweck in AppleMac OScustomer satisfactionPC
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| Apple takes top spot in sixth consecutive J.D. Power customer satisfaction survey |  J.D. Power and Associates released its 2011 U.S. Wireless Handset Customer Satisfaction Study, Volume 2 on Thursday, and Apple took the top spot among smartphone manufacturers for the sixth consecutive time. The iPhone maker had a score of 838 on a 1,000-point scale and was trailed by HTC, which had a score of 801. Samsung was ranked highest in the traditional handset category with a score of 718 [..] Read complete article | | Published 08-Sep-2011 by Todd Haselton in MobileApplecustomer satisfactionJ.D. PowerJD PowerrankingSamsungsurvey
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